Below are answers to the questions we are asked most often. If you need anything else, contact us at sales@allgarv.com and we'll be glad to help.
Ordering
How do I place an order?
Browse the Store, add the items you want to your cart, and proceed to checkout. Enter your delivery and payment details, review your order total, and confirm. You'll receive an order confirmation by email.
Can I change or cancel my order after placing it?
Yes, as long as your order has not yet been dispatched. Contact us as soon as possible with your order number. See our Order Cancellation Policy for full details.
Shipping and delivery
Where do you ship?
We ship across Saudi Arabia. Orders are fulfilled from our warehouse in Dammam. We do not ship internationally at this time.
How long does delivery take?
Handling takes 1–2 business days and transit takes 3–5 business days, for a total estimated delivery of 4–7 business days. Orders placed before 2:00 PM (AST, GMT+3) begin processing the same business day.
How much does shipping cost?
Any shipping charge is calculated and shown clearly at checkout before you pay, in Saudi Riyal (SAR).
Can I track my order?
Once your order is dispatched, we email you a confirmation with tracking details where the carrier provides them.
Payment
What currency will I be charged in?
All prices are shown and charged in Saudi Riyal (SAR).
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club (via Stripe), as well as Apple Pay, Google Pay, and PayPal. See our Payment Policy for more.
Is it safe to pay on your site?
Yes. Checkout runs over a secure, encrypted connection, and payments are handled by established payment providers. We do not store your full card details.
Returns and refunds
Can I return an item?
Yes. Eligible items can be returned within 14 days of delivery, provided they are unused and in their original condition and packaging. See our Return & Refund Policy for details.
What if my item arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photographs. We'll arrange a replacement or full refund at no cost to you.
How long do refunds take?
Approved refunds are issued to your original payment method within 5–10 business days. The time to appear on your statement depends on your bank.
Contact
How do I reach you?
Email sales@allgarv.com or call +212 6 97 92 40 77. Our support hours are Sunday–Thursday, 9:00 AM – 6:00 PM (AST, GMT+3), and we aim to respond within one business day.
Registered Address: Quartier Zaouia, Rue 13 N° 3, Azilal 22000, Morocco