Shipping policy
This Shipping Policy explains how Allgarv, operated by Société Ayoub-Too SARL AU, processes, dispatches, and delivers your order. It forms part of our Terms & Conditions. Orders are fulfilled from our warehouse in Dammam and delivered within the Kingdom of Saudi Arabia.
Where we ship
We currently ship to all regions within Saudi Arabia. We do not ship internationally at this time. If a delivery restriction applies to your area or to a specific product, it will be shown at checkout before you pay.
Order processing and delivery times
Every order goes through two stages: handling (picking, packing, and preparing your order for dispatch) and transit (delivery by the carrier). The table below shows our standard timeframes in business days, which are Sunday to Thursday, excluding public holidays.
| Handling time | 1–2 business days |
| Transit time | 3–5 business days |
| Total estimated delivery | 4–7 business days from the time your order is placed |
| Order cut-off time | 2:00 PM (AST, GMT+3). Orders placed after the cut-off, or on weekends and public holidays, begin processing on the next business day. |
These timeframes are estimates provided in good faith. Delivery may take longer to remote areas or during peak periods, promotions, and public holidays. We will let you know if we become aware of a significant delay to your order.
Shipping costs
Any shipping charge is calculated based on your order and delivery location and is displayed clearly at checkout before you confirm and pay. Where a free-shipping threshold applies, it is shown at checkout. All prices and shipping charges are displayed and charged in Saudi Riyal (SAR), with no hidden fees added afterward.
Order tracking
Once your order has been dispatched, we send a confirmation to your email address. Where tracking is available from the carrier, tracking details are included so you can follow your delivery.
Carriers
Orders are delivered by established delivery carriers operating within Saudi Arabia. The carrier assigned to your order depends on your location and the items purchased.
Delivery process
Deliveries are made to the address you provide at checkout. Please ensure your address and contact number are complete and accurate, as we cannot be responsible for delays or failed deliveries caused by incorrect details. If the carrier is unable to reach you, they may attempt redelivery or contact you to arrange a suitable time.
Change of shipping address
If you need to change your delivery address, contact us as soon as possible after placing your order. We can only update the address while the order is still being processed and has not yet been dispatched. Once an order has left our warehouse, the address can no longer be changed.
Damaged or missing parcels
If your parcel arrives damaged, or an item is missing from your order, contact us within 48 hours of delivery at sales@allgarv.com with your order number and clear photographs of the packaging and item. We will arrange a replacement or refund in line with our Return & Refund Policy.
Contact
For any question about your delivery, contact us:
| sales@allgarv.com | |
| Phone | +212 6 97 92 40 77 |
| Registered Address | Quartier Zaouia, Rue 13 N° 3, Azilal 22000, Morocco |
| Support hours | Sunday–Thursday, 9:00 AM – 6:00 PM (AST, GMT+3) |