Refund policy
At Allgarv, operated by Société Ayoub-Too SARL AU, we want you to be satisfied with every purchase. This policy explains when and how you can return an item, who pays for return shipping, and how refunds and exchanges are handled. It forms part of our Terms & Conditions. All returns are processed through our warehouse in Dammam, Saudi Arabia.
Do we accept returns?
Yes. We accept returns of eligible items within 14 days of the delivery date. To be eligible, the return must be requested within this window and the item must meet the conditions below.
Condition of returned items
To qualify for a return, items must be unused and in the same condition in which you received them, with all original packaging, tags, accessories, and any free gifts included. Items that show signs of use or that are returned incomplete may be refused or subject to a reduced refund.
Non-returnable items
For hygiene, safety, and practical reasons, the following are not eligible for return unless they arrive damaged, defective, or incorrect:
- Personal care and hygiene products once opened or unsealed
- Final sale or clearance items clearly marked as non-returnable
- Custom, personalised, or made-to-order items
- Perishable goods
How to start a return
To begin a return, email us at sales@allgarv.com with your order number and the reason for the return. Our team will review your request and reply with return instructions and the return address. Please wait for these instructions before sending anything back, as returns received without prior authorisation may not be processed.
Return shipping costs
Who pays for return shipping depends on the reason for the return:
| Defective, damaged, or incorrect item (our error) | We cover the full cost. You pay nothing — no return shipping charge and no restocking fee. We arrange the return and provide a replacement or full refund. |
| Change of mind, wrong item ordered, or no longer wanted | You are responsible for the actual cost of return shipping. We recommend using a trackable method, as we cannot be responsible for items lost in return transit. |
Restocking fee
We do not charge a restocking fee on eligible returns.
Damaged, defective, or incorrect items
If you receive an item that is damaged, defective, or not what you ordered, contact us within 48 hours of delivery at sales@allgarv.com with your order number and clear photographs. We will resolve the issue promptly at no cost to you, either by replacing the item or issuing a full refund.
Refund procedure
Once we receive your returned item, we inspect it and notify you of the outcome by email. Approved refunds are issued to your original payment method within 5–10 business days of approval. All refunds are made in Saudi Riyal (SAR). Depending on your bank or card issuer, it may take additional time for the refunded amount to appear on your statement. Where a return is due to our error, any shipping charge you paid is refunded in full; for change-of-mind returns, the original shipping charge may be non-refundable.
Exchanges
If you would like a different size, colour, or a replacement of the same item, contact us at sales@allgarv.com. Exchanges are subject to stock availability. If the item you want is unavailable, we will offer a refund instead.
Contact
| sales@allgarv.com | |
| Phone | +212 6 97 92 40 77 |
| Registered Address | Quartier Zaouia, Rue 13 N° 3, Azilal 22000, Morocco |
| Support hours | Sunday–Thursday, 9:00 AM – 6:00 PM (AST, GMT+3) |