This Order Cancellation Policy explains how and when you can cancel an order placed with Allgarv, operated by Société Ayoub-Too SARL AU. It forms part of our Terms & Conditions and works alongside our Return & Refund Policy.
Can I cancel my order?
Yes. You may cancel your order at no cost as long as it has not yet been dispatched from our warehouse in Dammam. Because we aim to process and dispatch orders quickly, we ask you to contact us as soon as possible if you wish to cancel.
Cancellation window
Orders are typically processed within 1–2 business days of being placed. A cancellation can be accepted at any point before your order is dispatched, so the earlier you contact us, the more likely we can stop the order in time. Once an order has been handed to the carrier, it can no longer be cancelled.
How to cancel
To request a cancellation, contact us with your order number and a clear request to cancel:
| sales@allgarv.com | |
| Phone | +212 6 97 92 40 77 |
| Registered Address | Quartier Zaouia, Rue 13 N° 3, Azilal 22000, Morocco |
We will confirm your cancellation by email once it has been processed. A cancellation is only effective once you receive this confirmation from us.
Refund on cancellation
If your order is cancelled before dispatch, we issue a full refund to your original payment method in Saudi Riyal (SAR). Refunds are processed within 5–10 business days, though the time for the amount to appear on your statement depends on your bank or card issuer.
Orders already dispatched
If your order has already been dispatched, it can no longer be cancelled. You may instead refuse the delivery or return the item once it arrives, in line with our Return & Refund Policy.
Cancellations by us
In rare cases, we may need to cancel an order — for example, if an item is out of stock, a pricing error has occurred, or we are unable to complete delivery. If this happens, we will contact you and issue a full refund for any amount already paid.